Soumis par lembas le mar, 08/26/2014 - 06:29

Update manager hangs

Projet:	Trisquel
Version:	6.0
Composant:	Programs
Catégorie:	Rapporter un bogue
Priorité:	critical
Attribué:	Non assigné
Statut:	duplicate

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I got a notification about available updates and clicked the applet -> show updates. Up comes the update manager but it stays gray forever and I cannot either install the updates or close the dialog by pressing cancel or by hitting the X in the corner of the window.

I also saw earlier somebody having the same issue on IRC.

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Screenshot from 2014-08-26 08:20:10.png	18.87 Ko

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arashkamangir:

mar, 08/26/2014 - 07:01

Same problem here. I have to close it using `xkill`.

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update-manager.png	48.44 Ko

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Sachin:

mar, 08/26/2014 - 07:30

Manually upgrading the system fixed this issue in mine

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kpengboy:

mar, 09/02/2014 - 07:55

Possibly a duplicate of 12201 (have you tried to run it from a terminal?)

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lembas:

mar, 09/02/2014 - 10:01

This is different, it's all frozen, not just the missing changelog which is annoying too. No I didn't try running it from the terminal, might've been a good idea admittedly. These woes might be related though.

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boaz:

mer, 09/03/2014 - 23:56

I've been having this problem for a few weeks now in 6.0.1. I'm concerned about my system not being up to date.

Attached is an image of the update manager. The screenshot program actually failed to capture one detail accurately: the curser in reality is the round spinning curser, not the white arrow as shown in the image. I don't know why the screenshot program doesn't reproduce this faithfully.

For anyone interested in this problem, there's also a forum post about it here:
https://trisquel.info/en/forum/update-manager-not-working

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kpengboy:

jeu, 09/04/2014 - 06:20

Exactly, it looks frozen when you run it from the graphical interface. Run it from the console and it might tell you why

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lembas:

jeu, 09/04/2014 - 09:58

ignore this one... o_O

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lembas:

jeu, 09/04/2014 - 09:59

Here's the output of a hung update manager from the terminal.

Edit: That got mangled by the forum, so as an attachment...

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output.txt	625 octets

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GustavoCM:

ven, 09/05/2014 - 03:22

Statut:

active

» needs more info

I haven't tried the patch for https://trisquel.info/en/issues/12201, but it seems to address the problem manifested in that output.txt file.

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lembas:

lun, 09/22/2014 - 06:50

Priorité:	normal	» critical
Statut:	needs more info	» patch (needs review)

kpengboy & GustavoCM you're right. I just had the updater hang and then applied the patch a Lo and Behold! It worketh!

(To apply the patch you need to save the proposed patch file from bug #12201 and then copy it to /usr/lib/python2.7/dist-packages (needs root permissions), cd to that folder and finally run patch -p1 (again needs root perms).)