"Unable to get monitor information!"

6 replies [Last post]
Zem Mattress
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Joined: 05/08/2014

Friends,

Hmm...thought I posted his question already...

I need to change my screen resolution (I think) because my Icons and Pages look a bit stretched.

However, when go to Preferences and choose "Monitor Settings" I get the following warning:

"Unable to get monitor information!"

Am I looking in the right place? Or is there something missing or need fixing?

Thank you!

17" 2008 Dell laptop
Trisquel Mini fully updated

lembas
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Joined: 05/13/2010

Do you have an AMD (ATI) GPU?lspci

Zem Mattress
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Joined: 05/08/2014

I don't believe so: (Thanks for command line)

0:1f.2 SATA controller: Intel Corporation 5 Series/3400 Series Chipset 4 port SATA AHCI Controller (rev 06)
00:1f.3 SMBus: Intel Corporation 5 Series/3400 Series Chipset SMBus Controller (rev 06)
02:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] RV710/M92 [Mobility Radeon HD 4330/4350/4550]
02:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] RV710/730 HDMI Audio [Radeon HD 4000 series]
04:00.0 Network controller: Broadcom Corporation BCM4312 802.11b/g LP-PHY (rev 01)
05:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller (rev 02)
ff:00.0 Host bridge: Intel Corporation Core Processor QuickPath Architecture Generic Non-core Registers (rev 02)
ff:00.1 Host bridge: Intel Corporation Core Processor QuickPath Architecture System Address Decoder (rev 02)
ff:02.0 Host bridge: Intel Corporation Core Processor QPI Link 0 (rev 02)
ff:02.1 Host bridge: Intel Corporation 1st Generation Core Processor QPI Physical 0 (rev 02)
ff:02.2 Host bridge: Intel Corporation 1st Generation Core Processor Reserved (rev 02)
ff:02.3 Host bridge: Intel Corporation 1st Generation Core Processor Reserved (rev 02)

lembas
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Joined: 05/13/2010

Actually looks like you do.

02:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] RV710/M92 [Mobility Radeon HD 4330/4350/4550]

The radeon module is blacklisted, let's try changing that.

sudo nano /etc/modprobe.d/disable-radeon.conf
There add a hash (#) in front of the line to make it a comment.

Ctrl + X to exit nano, enter twice to save the file and use the same file name. Then

sudo update-initramfs -u

And finally reboot. Did it work?

Zem Mattress
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Joined: 05/08/2014

Thank you, Lembas.

When in nano I see no line to add a hash in front of. Just the inky blackness of space...

Zem

And when the time comes I assume by "enter twice to save file" you mean "hit the Enter/Return key"?

Magic Banana

I am a member!

I am a translator!

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Joined: 07/24/2010

You can use any text editor. It needs not be 'nano'. For instance to use GEdit (GNOME's text editor):
$ gksu gedit /etc/modprobe.d/disable-radeon.conf

lembas
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Joined: 05/13/2010

Ah, my bad, the correct file is /etc/modprobe.d/radeon.conf.

And yes that is what I meant.

And indeed any text editor will do, as long as you have super user privileges.