Bug report in the right place?

2 risposte [Ultimo contenuto]
Bubo
Offline
Iscritto: 02/07/2017

I'm on Trisquel8, and have tried to use a printer I have used before
with other GNU/LINUX operating systems without problems.
Because I can't use it with Trisquel8 I have traveled the following path
up to its end:
Trisquel's Main Menu/System/Administration/Printers/Printers-localhost→Help/Troubleshoot/

There I have found a window with the following text:

PRINTING TROUBLESHOOTER
SORRY!
There is no obvious solution to this problem. Your answers have been
colleted together with other useful information. If you would like to
report a bug, please include this information.
Diagnostic Output (Advanced)
Page 1 ():
{'cups_connection_failure': False}
Page 2 ():
{'cups_dests_available': [('Generic-text-only', None)],
'cups_queue_listed': False}
Page 3 ():
{'printer_is_remote': False}
Page 4 ():
{'cups_device_attributes': {'device-class': 'direct',
'device-id': 'MFG:Canon;CMD:BJL,HAPS,BSCCe,PLI;MDL:iP1800 '
'series;CLS:PRINTER;DES:Canon iP1800 '
'series;VER:1.11;STA:10;CHD:BKM,CLM;HRI:PAM;MSI:E3;',
'device-info': 'Canon iP1800 series',
'device-make-and-model': 'Canon iP1800 series'},
'cups_device_listed': True,
'cups_device_uri': 'usb://Canon/iP1800%20series?serial=8D8ECD'}
Page 5 ():
{'printer_page_size': None,
'system_locale_lang': None,
'user_locale_ctype': 'en_US',
'user_locale_messages': 'en_US'}

I hope I have posted this in the right place and that it will help other users
and me to solve this problem.

Is there any other solution?

Thank you in advance.

loldier
Offline
Iscritto: 02/17/2016

Open your browser, go to URL localhost:631 and set up your printer.

Screenshot at 2019-11-25 09-03-16.png Screenshot at 2019-11-25 09-03-44.png Screenshot at 2019-11-25 09-03-51.png Screenshot at 2019-11-25 09-04-10.png
Bubo
Offline
Iscritto: 02/07/2017

Thank you for your help :-)
I will use the data in your post as a basis for my next steps.