can't access display manager or desktop environment when booting or installing from USB

Projekt:Trisquel
Version:8.0
Komponente:Installer
Kategorie:Fehlerbericht
Priorität:blocking
Zugewiesen:nicht zugewiesen
Status:closed
Beschreibung

After installing with the 64-bit ISO from 12/24 and rebooting, I got a black screen. I was able to open a terminal with Ctrl+Alt+F1, log in, and use apt to determine that MATE was installed, but I could not figure out how to start MATE.

Sa, 03/31/2018 - 21:38
Titel:can't access display manager or desktop environment after installing from latest ISO» can't access display manager or desktop environment when booting or installing from USB
Priorität:normal» blocking

This issue started with the 12/23 ISO and has persisted in subsequent ISOs (2/19, 3/20). The last ISO to work for me was the one from 6/19. Here is a comparison of my experience with these ISOs, as well as with an upgrade from Trisquel 7.

General notes:
- I test every ISO with both dd and Startup Disk Creator
- I have only tested with a USB 2.0 port[1]
- I am using a librebooted 64-bit Thinkpad X60

Upgrade from Trisquel 7:
- I installed T7 and upgraded to T8 last January
- running live via "try trisquel without installing": n/a
- after installing:
--- splash screen while booting same as T7 except that Trisquel logo has black background instead of transparent
--- same splash screen displayed while shutting down
--- no problems starting display manager or desktop environment

64-bit ISO from 6/19:
- my current install is from this ISO
- running live via "try trisquel without installing":
--- while booting I see a black screen that says "Trisquel 8.0" in the center with a row of 4 dots below
--- same thing while shutting down
--- I never see the usual splash screen with the Trisquel logo
--- no problems starting display manager or desktop enviornment
- after installing:
--- same behavior as when running live except that I only see "Trisquel 8.0" + four dots while powering down, not while booting

64-bit ISOs from 12/23, 2/19, and 3/20:
- running live via "try trisquel without installing":
--- splash screen while booting same as T7 except that Trisquel logo has black background instead of transparent
--- same splash screen displayed while shutting down
--- I never get the "Trisquel 8.0" + four dots
--- after booting:
----- I should see the display manager but instead get a black screen with a blinking cursor at top left
----- I can access a tty via Ctrl+Alt+F[1-6]
----- from there I can connect to the internet and update/upgrade
----- 'startx' gives me [2]
----- 'cat /etc/X11/default-display-manager' gives me '/usr/sbin/lightdm'
----- lightdm is already installed
----- 'sudo lightdm start' gives me [3]
----- I am able to install other display managers (gdm, xdm) and set them as my default while prompted, but I get the same behavior
----- Ctrl+Alt+F7 takes me back to the black screen
- after installing:
----- same behavior as when running live

[1] so the issue is probably unrelated to this: https://trisquel.info/en/forum/cant-boot-trisquel-8-usb#comment-129688

[2]
EE) (EE) Server terminated with error (1). Closing log file.e/trisquel/.local/share/xorg/Xorg.0.log" for additional information(
xinit: giving up
xinit: unable to connect to X server: Connection refused
xinit: server error

[3] ** (lightdm:2637) CRITICAL **: session_get_login1_session_id: assertion 'session!=NULL' failed

some possibly relevant threads:
https://trisquel.info/en/forum/cant-boot-trisquel-8-usb
https://trisquel.info/en/forum/trisquel-mini-black-screen
https://trisquel.info/en/forum/trouble

So, 04/01/2018 - 10:00

I just tried running live the ISO uploaded today (4/1). I used dd to burn the ISO, booted, and selected "Try Trisquel without installing." I got the same black screen with a cursor as with the 12/23, 2/19, and 3/20 ISOs. I have not tried installing the ISO yet, but expect the same behavior based on my experience with the previous three ISOs.

So, 04/01/2018 - 21:58

Thanks this is very useful information. I've been trying to replicate the problem but I have been unable so far, would you mind trying again the last one, with a change?

In the initial boot menu, after selecting the language, press f6 and then escape, so you can edit the boot parameters. Please delete all parameters other than "initrd=/casper/initrd boot=casper". If that works properly, then please add all other parameters one by one until it fails again.

Thanks again for helping with this issue.

So, 04/01/2018 - 23:17

Also if possible, it would be useful if you could post files /var/log/casper.log and /var/log/syslog. If you don't have access to those in a failed system, the output of dmesg would also help.

Mo, 04/02/2018 - 03:00

At what point should I be prompted to select a language? When I choose to boot to USB from the GRUB menu I am taken directly to the menu containing "Try Trisquel without installing". At this menu, F6 does not do anything. When I select "Try Trisquel..." I boot into the GUI-less system. If I press "e" I see a command containing "initrd=/casper/initrd boot=casper" but I do not understand the command well enough to know what is a parameter to try removing.

I'm having trouble attaching /var/log/casper.log and /var/log/syslog for some reason. I will send them to you via email.

Mo, 04/02/2018 - 22:34

I made new isos with the missing legacy intel driver, they should work now.

Di, 04/03/2018 - 03:23

Running live works! I'll try installing later tonight.

Di, 04/03/2018 - 04:06
Status:active» closed

Installation went smoothly. Everything looks great, with the exception of the blurred text in Abrowser[1], which I encountered within the first few minutes of usage.

Changing status of this bug to 'closed.' Thanks quidam!

[1] https://trisquel.info/en/issues/23853