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Submitted by lembas on Tue, 08/26/2014 - 07:29

Update manager hangs

Project:Trisquel
Version:6.0
Component:Programs
Category:bug report
Priority:critical
Assigned:Unassigned
Status:duplicate
Description

I got a notification about available updates and clicked the applet -> show updates. Up comes the update manager but it stays gray forever and I cannot either install the updates or close the dialog by pressing cancel or by hitting the X in the corner of the window.

I also saw earlier somebody having the same issue on IRC.

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Screenshot from 2014-08-26 08:20:10.png18.87 KB
arashkamangir:
Tue, 08/26/2014 - 08:01

Same problem here. I have to close it using `xkill`.

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update-manager.png 48.44 KB
Sachin:
Tue, 08/26/2014 - 08:30

Manually upgrading the system fixed this issue in mine

kpengboy:
Tue, 09/02/2014 - 08:55

Possibly a duplicate of 12201 (have you tried to run it from a terminal?)

lembas:
Tue, 09/02/2014 - 11:01

This is different, it's all frozen, not just the missing changelog which is annoying too. No I didn't try running it from the terminal, might've been a good idea admittedly. These woes might be related though.

boaz:
Thu, 09/04/2014 - 00:56

I've been having this problem for a few weeks now in 6.0.1. I'm concerned about my system not being up to date.

Attached is an image of the update manager. The screenshot program actually failed to capture one detail accurately: the curser in reality is the round spinning curser, not the white arrow as shown in the image. I don't know why the screenshot program doesn't reproduce this faithfully.

For anyone interested in this problem, there's also a forum post about it here:
https://trisquel.info/en/forum/update-manager-not-working

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Perpetual nothing happening.png 48.61 KB
kpengboy:
Thu, 09/04/2014 - 07:20

Exactly, it looks frozen when you run it from the graphical interface. Run it from the console and it might tell you why

lembas:
Thu, 09/04/2014 - 10:58

ignore this one... o_O

lembas:
Thu, 09/04/2014 - 10:59

Here's the output of a hung update manager from the terminal.

Edit: That got mangled by the forum, so as an attachment...

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output.txt 625 bytes
GustavoCM:
Fri, 09/05/2014 - 04:22
Status:active» needs more info

I haven't tried the patch for https://trisquel.info/en/issues/12201, but it seems to address the problem manifested in that output.txt file.

lembas:
Mon, 09/22/2014 - 07:50
Priority:normal» critical
Status:needs more info» patch (needs review)

kpengboy & GustavoCM you're right. I just had the updater hang and then applied the patch a Lo and Behold! It worketh!

(To apply the patch you need to save the proposed patch file from bug #12201 and then copy it to /usr/lib/python2.7/dist-packages (needs root permissions), cd to that folder and finally run patch -p1 (again needs root perms).)

leny2010:
Tue, 03/24/2015 - 12:50
Status:patch (needs review)» duplicate

As per above, this is a duplicate of: #12201: update-manager broken on failure to get changelog