Recent update has caused mouse and keyboard to stop working

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bzzzzzdroid
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Joined: 01/09/2015

I recently tried to update from Trisquel 7 (I realise it was probably quite out of date). Anyway I just rebooted the system and it now says Debian 8 on boot up. It allows me to select trisquel from the grub menu, however when it gets to the menu to choose which user will login both mouse and keyboard are unresponsive.

I tried to go back to the reboot and see if I can boot into safe mode - I select

"Advanced options for Debian/GNU linux"

It then asks for a username which I type in
It then asks for a password which I also type in

It then cycles back to the grub menu.

I'm a bit stuck because I have files on that computer which I'd like to retrieve. Any advice gratefully received.

Thank you

iShareFreedom
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Joined: 12/20/2021

i recommend you install Trisquel 10

bzzzzzdroid
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Joined: 01/09/2015

Thanks - but how can I retrieve the files off that computer?

Magic Banana

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I am a translator!

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Joined: 07/24/2010

From a live system, such as Trisquel 10's installation medium. You can backup the user files before launching the installer, where, choosing a "Something else" type of installation, you can reuse the existing partition for /home with*out* formatting it (so that the backup is a mere, although important, precaution).

bzzzzzdroid
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Joined: 01/09/2015

Great advice, thanks

My problem now is backing up the user files. I'm trying to copy across the files inside /home but they're all protected.

I tried using sudo, but none of my attempts had any success. Is there a simple way of doing this?

Magic Banana

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Joined: 07/24/2010

But you can see them listed? What is the output of the following command?
$ mount

bzzzzzdroid
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Joined: 01/09/2015

sysfs on /sys type sysfs (rw,nosuid,nodev,noexec,relatime)
proc on /proc type proc (rw,nosuid,nodev,noexec,relatime)
udev on /dev type devtmpfs (rw,nosuid,noexec,relatime,size=4022784k,nr_inodes=1005696,mode=755)
devpts on /dev/pts type devpts (rw,nosuid,noexec,relatime,gid=5,mode=620,ptmxmode=000)
tmpfs on /run type tmpfs (rw,nosuid,nodev,noexec,relatime,size=810792k,mode=755)
/dev/sr0 on /cdrom type iso9660 (ro,noatime,nojoliet,check=s,map=n,blocksize=2048,iocharset=utf8)
/dev/loop0 on /rofs type squashfs (ro,noatime)
/cow on / type overlay (rw,relatime,lowerdir=/filesystem.squashfs,upperdir=/cow/upper,workdir=/cow/work)
securityfs on /sys/kernel/security type securityfs (rw,nosuid,nodev,noexec,relatime)
tmpfs on /dev/shm type tmpfs (rw,nosuid,nodev)
tmpfs on /run/lock type tmpfs (rw,nosuid,nodev,noexec,relatime,size=5120k)
tmpfs on /sys/fs/cgroup type tmpfs (ro,nosuid,nodev,noexec,mode=755)
cgroup2 on /sys/fs/cgroup/unified type cgroup2 (rw,nosuid,nodev,noexec,relatime,nsdelegate)
cgroup on /sys/fs/cgroup/systemd type cgroup (rw,nosuid,nodev,noexec,relatime,xattr,name=systemd)
pstore on /sys/fs/pstore type pstore (rw,nosuid,nodev,noexec,relatime)
none on /sys/fs/bpf type bpf (rw,nosuid,nodev,noexec,relatime,mode=700)
cgroup on /sys/fs/cgroup/net_cls,net_prio type cgroup (rw,nosuid,nodev,noexec,relatime,net_cls,net_prio)
cgroup on /sys/fs/cgroup/cpu,cpuacct type cgroup (rw,nosuid,nodev,noexec,relatime,cpu,cpuacct)
cgroup on /sys/fs/cgroup/pids type cgroup (rw,nosuid,nodev,noexec,relatime,pids)
cgroup on /sys/fs/cgroup/hugetlb type cgroup (rw,nosuid,nodev,noexec,relatime,hugetlb)
cgroup on /sys/fs/cgroup/freezer type cgroup (rw,nosuid,nodev,noexec,relatime,freezer)
cgroup on /sys/fs/cgroup/cpuset type cgroup (rw,nosuid,nodev,noexec,relatime,cpuset)
cgroup on /sys/fs/cgroup/blkio type cgroup (rw,nosuid,nodev,noexec,relatime,blkio)
cgroup on /sys/fs/cgroup/devices type cgroup (rw,nosuid,nodev,noexec,relatime,devices)
cgroup on /sys/fs/cgroup/perf_event type cgroup (rw,nosuid,nodev,noexec,relatime,perf_event)
cgroup on /sys/fs/cgroup/rdma type cgroup (rw,nosuid,nodev,noexec,relatime,rdma)
cgroup on /sys/fs/cgroup/memory type cgroup (rw,nosuid,nodev,noexec,relatime,memory)
systemd-1 on /proc/sys/fs/binfmt_misc type autofs (rw,relatime,fd=28,pgrp=1,timeout=0,minproto=5,maxproto=5,direct,pipe_ino=20600)
hugetlbfs on /dev/hugepages type hugetlbfs (rw,relatime,pagesize=2M)
mqueue on /dev/mqueue type mqueue (rw,nosuid,nodev,noexec,relatime)
debugfs on /sys/kernel/debug type debugfs (rw,nosuid,nodev,noexec,relatime)
tracefs on /sys/kernel/tracing type tracefs (rw,nosuid,nodev,noexec,relatime)
tmpfs on /tmp type tmpfs (rw,nosuid,nodev,relatime)
fusectl on /sys/fs/fuse/connections type fusectl (rw,nosuid,nodev,noexec,relatime)
configfs on /sys/kernel/config type configfs (rw,nosuid,nodev,noexec,relatime)
tmpfs on /run/user/999 type tmpfs (rw,nosuid,nodev,relatime,size=810788k,mode=700,uid=999,gid=999)

Magic Banana

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I am a translator!

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Joined: 07/24/2010

No filesystem on the internal hard drive seems to be mounted. Could you see your files from the file manager when you executed the command?

bzzzzzdroid
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Joined: 01/09/2015

Yes - I could home and then all the users on that. I could open the user files and see what was inside